top of page
Frequently Asked questions
Your insurance company assesses the vehicle repair cost using a national matrix, ensuring they pay a fair amount. We personally review the estimate totals with the assigned adjuster before approval. Our collaborative efforts with the adjuster aim for a transparent and reasonable cost, allowing us to initiate repairs promptly on your behalf.
The insurance approval process typically takes approximately one week. Once our repair estimate is approved by the insurance company, they send us an official copy via email. It usually takes around 24 hours for us to receive this confirmation, often meaning that you, as the customer, are aware of the approval before we are. As soon as we receive the insurance approval, we initiate the Paintless Dent Repair (PDR) process. On average, and subject to the extent of the damage, the PDR procedure also takes approximately seven days.
We work with your insurance company to get your claimed approved quickly. Then, our team of experienced professionals get your roof repaired or replaced as soon as we possibly can. Factors such as amount of damage, size of roof and other obstacles determine the amount of time we can complete the work. This will be discussed with your representative.
bottom of page